Privacy policy

Website measurement

Our website counts guide views, engaged reads, related-guide clicks, helpful-guide confirmations and store-link clicks as daily totals by article, placement, platform and content version. These counters store no individual event history, account ID, cookie, IP address, query string, route, health data or device identifier. They cannot identify unique visitors or connect a website click to an app install. We respect browser Do Not Track and Global Privacy Control signals for this measurement.

These non-identifying aggregate totals are retained for historical comparisons. Hosting infrastructure may process connection metadata to serve requests and prevent abuse under its own operational-log retention schedule. Website support forms are separate and have the retention practices described below.

Who we are and what we collect

KixMove is provided by Titan International Trading Service. We collect account identifiers, profile information, support messages, Journey and squad state, collection and Marketplace activity, and active-session evidence such as timestamps, steps, distance, pace, cadence, GPS quality, and bounded route samples. Website support and launch forms also store the submitted email and message, submission time, language, source, browser information, and a hashed IP address for abuse prevention.

Movement, location and optional health access

With your permission, KixMove reads daily step totals from Apple Health or Health Connect. Confirmed iOS walks may be saved to HealthKit as walking workouts. Health and fitness access is optional, used for app functionality, and never used for targeted advertising, marketing data mining, or sale to data brokers.

Precise location and motion data are accessed for a walk you start, including while an active outdoor walk runs in the background. They are used for distance and movement verification. Routes, live location, and pace are never shared with squad members. Squads see shared progress and reactions; Marketplace users see the listings you choose to publish. You can revoke permissions in device settings and use indoor walking without GPS.

Service providers and sharing

Supabase stores account, gameplay, session verification, Trail Coin ledger, and entitlement records to operate KixMove. RevenueCat processes purchase and restore events when subscriptions are enabled. We do not sell personal information or store health information in iCloud. Service providers process information to deliver these features, rather than for unrelated advertising.

Data retention

Account and cloud gameplay data are retained for the lifetime of your account, until you delete the account or request its deletion. This includes profile and sign-in records, walking-session and verification records (including stored movement totals and route samples), Journey and squad progress, sneaker inventory and collection history, reward ledgers, and entitlement records. We do not automatically delete these records after a fixed period of inactivity. Signing out, uninstalling the app, or revoking a permission does not delete previously stored cloud records.

Website launch-list entries and support or deletion-request messages are retained until you request their removal. Closing a support request does not automatically erase its record. Account deletion also removes support and launch-list records that match the account's email address. If you used a different email on a form, contact us to request removal of those records.

On-device caches and unfinished-session recovery data are kept until the app clears or replaces them, or you remove the app's local data. Temporary walking evidence is cleared as sessions are completed or cancelled. Account deletion does not erase records stored independently in Apple Health or Health Connect; manage those records through the relevant health app.

Account and data deletion

Signed-in users can open Profile > Account & data > Delete Account and confirm deletion. Successful in-app deletion removes the account from our active authentication database and deletes account-linked gameplay, movement, verification and entitlement records, along with account-linked event records. You can also request account deletion or removal of website form data through our deletion-request page or support@kixmove.com. Support verifies ownership before processing a request.

A completed Marketplace transaction involving another player's inventory may leave a transaction record without your deleted account identifier. This preserves the other player's collection history and does not include your walking route. Deleting a KixMove account does not cancel a subscription managed by an app store; manage any subscription through that store.

Backups and records held by other services

Deletion applies to our active application database. Limited copies may remain in infrastructure backups and operational logs until they are replaced or expire under the service provider's retention schedule; they are not used to restore your active gameplay account. App stores and purchase-processing providers may retain transaction records under their own retention policies and legal obligations. We do not promise immediate erasure from those independently managed systems.